Simofit Refund Policy

At Simofit, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details.

1. Eligibility for Refunds

• Refunds are applicable to purchases made directly from Simofit’s official website or authorized retail locations.
• To qualify for a refund, the product must be returned within 30 days of the purchase date.
• The product must be in its original packaging and in resalable condition. Opened or used products are not eligible for refunds unless the product is defective or damaged during shipping.

2. Non-Refundable Items

• Products purchased on clearance or during special promotional sales are final and non-refundable.
• Gift cards and customized products are non-refundable.

3. Refund Process

To initiate a refund, please follow these steps:

• Contact our customer support team at simofitofficial@gmail.com with your order details, including proof of purchase.
• Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
• Ship the product to the address provided, ensuring it is securely packaged to avoid damage during transit.

4. Shipping Costs

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product).
• If a refund is approved, the original shipping charges (if any) will not be refunded.

5. Refund Timeline

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited back to your original payment method.

6. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund, including shipping costs.

7. Exceptions

• Simofit reserves the right to deny refunds for products that do not meet the above conditions.
• Refund policies for international orders may vary. Please contact us for specific details.

For any questions or concerns regarding this policy, please contact our customer support team at simofitofficial@gmail.com. We’re here to ensure your experience with Simofit is a positive one!